Technical Support Specialist - Texas

  • Dallas, TX
  • Permanent
  • $95,000 – $110,000 per year
  • Solar

Job Description

The Technical Support Specialist deliver customer support solutions for various solar electrical products and components within the company's product line. The successful candidate will be a versatile person with both inbound and outbound responsibilities, across both the hardware and software components of solar inverter offerings, and who is able to work effectively and collaboratively in a rapidly changing, dynamic startup environment.

Why you should apply:

  • Competitive compensation structure.
  • Medical insurance coverage.
  • Strong employee engagement and healthy working culture.
  • Remote opportunity.

Responsibilities:

  • Keep necessary documentation for products clear and organized.
  • Manage all customer service efforts including technical literature for consumers, service calls, conducting remote troubleshooting of products and other applications support and occasionally traveling to site for in person service.
  • Assisting with the activation of new sites as needed.
  • Gather, synthesize, and prioritize actionable product requirements based on input from customers, sales, internal stakeholders and the competitive landscape.
  • Coordinate with cross functional teams such as engineering and field technicians to resolve technical issues.
  • Provide customer support at all levels from pre to post sales and installation.

Requirements:

  • 2-5 years experience in solar installation, technical customer service or related roles.
  • Strong knowledge of solar components, electrical systems and their installation process.
  • Electrical engineering degree preferred.
  • A strong technical aptitude and willingness to get ‘hands on’ with our existing products and technologies, and to interact confidently with both technical and business audiences.
  • Strong verbal and written communication skills.
  • Willingness to travel 30+%