Field Service Engineer - Midwest

  • Philadelphia, PA
  • $60,000 – $65,000
  • Solar

Job Description

As a Field Service Technician, you will support customers and field installations using the organization's products; typical customers include solar integrators, EPC’s, Financiers/Developers, O&M providers and distributors. You will visit customer sites to repair or replace, and trouble shoot problems relating to inverters.

Why You Should Apply:
  • Remote/Hybrid Opportunity
  • Medical, Dental, and Vision Benefits
  • 401k matching plan
  • Tier 1 inverter manufacturer
  • Focus on Employee Engagement
  • Innovative and growing product lines
Responsibilities: 
  • Build a relationship with users/customer and build their confidence in our products in order to provide customers with great experience and satisfaction
  • File reports of all service activities within the organization and for customers
  • Collaborate with sales and services teams to build relationships and support new projects with customers
  • Communicate with HQ, promptly address market and customer requests to increase customer satisfaction
  • Be professional in all aspects of work quality, communications, company and individual presentation
  • Use leading edge safety practices and implement company policies and procedures
Requirements:
  • 2 year AA degree or 4 year college degree relating to electrical, power electronics field
  • 5 years of experience with solar and/or energy industry services, commissioning, and applications
  • Experience in field repair, maintenance, diagnostics of inverter, data communications and PV array
  • Knowledge of PV systems and technology, grid interconnection requirements, industry standards and codes (NEC, UL, IEEE, utility interactivity)
  • Excellent verbal and written communication skills, diplomacy and sensitivity to critical communications
  • Proven customer service abilities and good presentation and communication skills
  • Excellent computer skills, Microsoft Outlook suite
  • OSHA and related safety training such as arc-flash, high voltage training
  • Multiplexer, agile, systematic, organized, eager to travel regularly and with short notice for sake of customer satisfaction and field portfolio performance goals